What is the 7- Day Replacement Guarantee?
All products sold at Kriosmjewels.com are covered under our 7-Day Replacement Guarantee. In case there are any fitting issues, damages, defects or any other problem, notify us within 7 days from the date of delivery, and we will either refund your money or send a replacement product to you.
In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at [email protected] or fill the return form on our website, within 7 days from the date of delivery. The defective product or part will be recalled and our quality team will check the issue.
The following products shall not be eligible for return or replacement under this 7- Day Replacement Guarantee:
·Any product that exhibits physical damage to the box or to the product.
·Any product that has been washed.
·Any product not in its original condition.
·Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
·Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number
·Any part/product/plating not covered under warranty/guarantee.
How do I cancel an order on Kriosmjewels.com?
Cancellation before product is delivered:
·In case the order is cancelled before you have received the same, we will refund the entire amount.
Cancellation after product is delivered:
·In case you have received the product, it will be eligible for replacement if it is defective or has incorrect size. Pls refer 7- Day Replacement Guarantee for further details.
What is the procedure to return a product to Kriosm Jewels?
In order to initiate a return, contact Customer Service via email at [email protected] or call us on +91 9582009389 or fill the return form on our website, within 7-days from the date of delivery. Our customer service representative will help you with the process.
·Please include the original contents, certificates, and any additional material sent with the shipment and ensure that the packet is properly sealed.
How will I be refunded for the return?
Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account and for cash on delivery orders refunded will be initiated as applicable.